Shipping Policy
International Shipping 🚚
We proudly offer international shipping services. Unfortunately, there are some locations we are unable to ship to. If you do happen to be situated one the countries that international shipping is unavailable please do not hesitate to contact us as soon as possible!
Shipping Times ⏰
Shipping time tends to vary by location. As per our estimate, shipping times can be condensed to the following table:
| Location | Estimated Shipping Time (excludes our order processing time of around 1-2 business days) |
| The United States of America (USA) | 7-12 Days |
| Australia and New Zealand | 12-20 Days |
| Canada | 7-11 Days |
| Europe | 7-11 Days |
| Africa (please contact us if you are ordering for Christmas) | 20-30 Days |
| South America (please contact us if you are ordering for Christmas) | 45-50 Days |
| Asia | 5-11 Days |
Customs 🛃
Solacia is not responsible for any custom fees once items have shipped. By purchasing our products, you thereby consent that one or more packages may be shipped to you and therefore may incur customs fees when they arrive in your country.
Missing or Lost Packages? 📦
Solacia is not liable if an incorrect address is added during the checkout process and the order ships to the incorrect address. Please ensure that your billing and shipping address is correct before processing your order. If we have made an error we will take full responsibility for the original order that was made for you at no additional charge.
Order Tracking 🔎
To track your order, please visit the carrier's website and enter your tracking number. If you have any questions or concerns about the status of your order, please contact us at shopsolacia@protonmail.com and we will do our best to assist you.
Thanks for purchasing from Solacia. Enjoy our range!